Reverse logistics is the process of goods returning to their point of origin – back from the purchaser to the manufacturer or supplier. Today, reverse logistics can no longer be an afterthought for manufacturers but is instead an integral part of supply chain planning.
Reverse logistics can play out in a lot of different ways depending on the specifics of the business. As a business owner, you need to learn more about reverse logistics services by reading this article.
However, in almost all cases, the process can largely be broken down into two parts: returns management and either remanufacturing or refurbishing.
Image Source: Google
Returns management deals with the process of physically managing the products that are returned to the company. This includes an element of gatekeeping—determining which returns a company will accept. Once a return is accepted, returns management ensures that it ends up in the correct hands, like a warehouse manager who knows the best way to store it.
Remanufacturing or Refurbishing
Remanufacturing or refurbishing is the aspect of reverse logistics that gets the returned or recycled product ready to hit the shelves again. This aspect of reverse logistics can be simple. When a customer returns a t-shirt before they wear it, it could be as easy as adding a new price tag to the shirt and putting it back out on the floor.